We want you to love and treasure your Jewellery from Euan McWhirter.
In the unlikely event that you are not satisfied with your purchase, we will happily offer you a full refund or exchange in compliance with our policy.
How to make a return
If you would like to return your purchase please contact us within 7 days of receiving your goods, email us at email@example.com with your order reference and date of purchase. All items must be returned new, unused and undamaged in the original packaging. When returning jewellery make sure the pieces are adequately protected. Please include the original receipt with your return. We recommend that any returns are sent by an insured and trackable method (Special delivery (UK) and airsure for international), we cannot accept responsibility for undelivered items.
A couple of notes on Returns
Please let us know within 7 days of receipt if you'd like to send your purchase back. Earrings cannot be returned due to hygiene reasons.
We ask that our customers pay the return postage to us.Please send returns to:
93 Hope Street,
Please contact us with your exchange request before sending any goods back: firstname.lastname@example.org
You must return your purchase to us within 30 days of receipt, stating what you would like to exchange it for. All items must be returned new, unused and undamaged in the original packaging.
Postage for returned items is at the customers expense, we recommend that any returns are sent by an insured and trackable method. We cannot be held responsible for any undelivered goods. You will be notified by email when we have received your return package. If there is a difference in price for exchanged goods any monies must clear in our account before goods are shipped.